Conflict resolution and conflict management is a common day-to-day activity in most projects and office environments. As a group, let’s identify the top five sources of conflict in a BPO agreement for project management services. Let’s identify one source at a time and discuss whether or not each of you feels it ranks in the top five sources of conflict. As I read your exchanges, I will make a determination as to whether or not enough evidence has been provided to justify its inclusion into our top five list.

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